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Customer service and interaction are central issues in work on a ship. But where can one find the strength to cope with each encounter, especially when facing a dissatisfied customer? The employees of Viking Line are coached to deal with customer encounters by using sociodrama.
The Helsinki Central Library Oodi has been called the living room of the citizens. It is open to everybody – those just dropping by, those spending time, and those with various tasks to do. Oodi is much more than just a library, although it is that too. Customer service is of top priority to the…
