<span class="vcard">outirinne</span>

Customer service and interaction are central issues in work on a ship. But where can one find the strength to cope with each encounter, especially when facing a dissatisfied customer? The employees of Viking Line are coached to deal with customer encounters by using sociodrama.

The Helsinki Central Library Oodi has been called the living room of the citizens. It is open to everybody – those just dropping by, those spending time, and those with various tasks to do. Oodi is much more than just a library, although it is that too. Customer service is of top priority to the…

Young people want to get feedback about their work, as well as the support of their supervisor and work community in order to cope at work. The work guidance of young employees is being revised at Fortum Co. as the enterprise culture is changing.

Year after year, Kraton Chemical Company in Oulu succeeds in getting eager young workers as substitutes and trainees. Effective cooperation with the local schools and colleges, and looking after the needs of the young people pays off.

Mobile workers are usually ones who enjoy the independence of the work. They may still feel that they belong to a group, explain three employees of Kone Corporation, which manufactures lifts.

Technological advancements has significantly lightened the work of truck drivers, but tightened timetables add to the stress of mobile work. Driving time regulations, good work planning and measures to improve the worker’s well-being help drivers to cope.

At the beginning of the decade, problems arising from physically heavy work were seen at the regional health care centres of Central Finland. Developing ergonomic working methods and investing in patient handling devices significantly improved the daily life of the nurses as well as of the patients.

The Unit of International Affairs at Kela (The Social Insurance Institution of Finland) is located in premises that have been renovated with the aim of enabling work that demands concentration. There are no private work rooms, but many other means are used to support concentration-demanding work in a multi-space office.

How do shift work, night work and overtime work affect the life of employees and supervisors? Researchers emphasize the importance of recovering and getting enough sleep. The employees and manager of Prisma supermarket at Kannelmäki tell us what working 24/7 means in practice.

Four years ago a 12-hour work-shift system was taken into use at BillerudKorsnäs paper mill. It has proven to be outstanding compared to 8-hour shift systems.

Safety is everybody’s business at the Yara factory in Siilinjärvi.